Question 1

Where does an AI project with IOTECH start?

Accepted Answer

With a two-week assessment. We map the workflows that consume the most time or carry the most risk, check whether your data can support automation, and score each candidate use case on value, feasibility and effort. You receive a written recommendation with a scope and a cost before any build begins.

Question 2

Do we need a large amount of data to implement AI?

Accepted Answer

No. Most useful systems run on documents, tickets, invoices and records you already hold. Retrieval-based approaches let a model work over your existing content without retraining, so useful results are usually possible within weeks rather than after a long data programme.

Question 3

Can our data stay private or inside Albania?

Accepted Answer

Yes. We deploy private or in-country models where regulation, client contracts or internal policy require it, and we document exactly which data leaves your environment and which does not. Where a hosted provider is appropriate, we configure data-retention settings explicitly rather than accepting defaults.

Question 4

How do you prove an AI system is actually working?

Accepted Answer

Every system ships with an evaluation set and a baseline agreed at the start — accuracy, handling time, cost per case or whatever measure fits the workflow. Results are reviewed on a defined schedule, and guardrails plus human review are built into any process with a material downside.

Question 5

How is a solar system sized for our site?

Accepted Answer

We start from twelve months of metered consumption, then model production against roof or ground geometry, orientation, shading and local irradiation data for the site. The output is a design tied to your actual load profile, with projected self-consumption, annual yield and payback stated as ranges rather than a single optimistic figure.

Question 6

Do you handle permitting and installation, or only design?

Accepted Answer

Both. We can act as designer only, or manage the full delivery: permitting and grid paperwork, equipment procurement, installation supervision, commissioning and handover documentation. You keep one point of accountability for the whole scope.

Question 7

Is battery storage worth adding?

Accepted Answer

It depends on your tariff and load shape. For sites with significant evening demand or costly downtime, storage pays for itself; for daytime-heavy consumption it often does not. We model both cases and tell you plainly which one your numbers support.

Question 8

What happens after commissioning?

Accepted Answer

Monitoring is part of the handover. You get production reporting, alerting on underperformance, panel cleaning and inspection scheduling, and inverter warranty tracking, so degradation or faults are caught in weeks rather than at the next bill review.

Question 9

What does an IT consultation include?

Accepted Answer

A structured review of your network, servers, cloud services, backups, licensing and security posture, followed by a prioritised remediation plan. Each item carries an estimated cost, risk level and sequence, so you can act on the top three items without committing to everything at once.

Question 10

Do you replace our internal IT team?

Accepted Answer

No — we work alongside it. In most engagements we handle architecture, projects and escalation while your team keeps day-to-day operations. Where there is no internal team, we provide fully managed support with defined response times.

Question 11

Are you tied to specific vendors?

Accepted Answer

We are vendor-neutral. Recommendations follow the requirement and the total cost of ownership, and we will tell you when your existing licences or hardware already cover a need that a supplier is proposing to sell you again.

Question 12

How quickly can you respond to problems?

Accepted Answer

Managed support runs to an agreed response target — typically under four hours for standard issues and faster for anything that halts operations. Escalation paths, contacts and system documentation are written down before support starts, not improvised during an incident.

Question 13

How are engagements priced?

Accepted Answer

Assessments and consultations are fixed-fee. Implementation is quoted per scope, and ongoing support is a monthly retainer based on estate size and response targets. You see the pricing model before the proposal, and any change of scope is quoted before work continues.

Question 14

Where do you operate?

Accepted Answer

We are based in Tirana and work on site across Albania, with remote delivery for clients in Kosovo, North Macedonia, Italy and Greece. Communication is available in Albanian, English and Italian.

Engineering the systems that run your business.

Four disciplines, one engineering standard.

AI Implementation

Technology Consulting

Solar Energy Systems

IT Infrastructure & Support

What the work actually looks like.

AI that survives contact with production.

Photovoltaic capacity engineered around your load profile.

Infrastructure you stop thinking about.

Built for organisations operating in Albania and the region.

Manufacturing & industry

Retail & hospitality

Finance & professional services

Healthcare & clinics

Agriculture & agri-processing

Public sector & NGOs

A short path from problem to running system.

Assess

Engineer

Operate

Answers before the first meeting.

AI Implementation

Solar Panel Services

IT Consultation

Working with IOTECH

Tell us what needs to work better.